If you receive an item that has been damaged you must contact us immediately – within 7 days of receiving the goods so that we can organize to have it exchanged. 

Please email pictures of the damaged item/s and the box (to determine if it as damaged during transit) to hello@shadeaustralia.com.au. Once we have received the images we will be able to assess the item and will let you know what to do from there.

If you have any questions please call us at 1800 155 233.